Which of the following is NOT a Case Open Play?

• A. Proof
• B. Rapport
• C. Schedule the Next Event (or Permission)
• D. Feature

Answer: (D)

In Griffin Hill practice, Case Open Plays are the moves you use to start a case: you establish who you’re talking to, verify key details, and set up how you’ll proceed. Proof fits here because providing what’s necessary to confirm legitimacy or facts helps anchor the case right away. Building rapport is about making the conversation comfortable and trustworthy, which also smooths the path as the case begins. Scheduling the next event or asking for permission moves the interaction forward by locking in follow-up steps or approvals, which is exactly what you want when you’re opening a case.

Presenting a feature, however, is not about opening the case. It’s focused on describing what the product can do, which is something you typically do after the case is already open and you have context to tailor the discussion to the customer’s needs. So the option that does not belong in Case Open Plays is the one that centers on a product feature rather than opening the case.