Which of the following is used to build initial rapport during Case Open?

• A. Proof
• B. Rapport
• C. Schedule the Next Event
• D. Positioning

Answer: (D)

The opening of a case interview is about setting the frame for the conversation. Positioning is how you present the purpose, your role, and the rules of engagement so the other person knows what to expect and feels the interaction will be fair and collaborative. When you position the session this way, you reduce defensiveness and create a sense of safety, which is the fertile ground for building rapport quickly. It’s not just about being friendly; it’s about clearly outlining the process, expectations, and how information will be used. That clear framing makes it easier to establish a cooperative tone from the start, which is why positioning is the best choice.