What are we looking for when we use Drill Down, Effect, and Consequence queries?

• A. Benefits
• B. Needs
• C. Features
• D. Advantages

Answer: (A)

When you use Drill Down, Effect, and Consequence queries, you’re focused on uncovering the positive value created—the benefits. Drill Down digs into what happens step by step and reveals the concrete gains that result, while Effect points to the immediate outcomes that follow from those actions. Consequence looks further ahead to the longer-term impacts that flow from those outcomes. Taken together, these questions are aimed at identifying the benefits you’ll gain, such as cost savings, efficiency improvements, safer operations, or higher satisfaction. They’re not about needs, which are requirements; nor about features, which are attributes; and while advantages can overlap with benefits, the emphasis here is on the actual positive value realized. For example, a new process might cut processing time, leading to faster service, lower costs, and happier customers—clear benefits revealed through these queries.